0.00 лв. (0.00€)
CheckoutPlease read these terms carefully before using this website. If you use this website, you are deemed to accept and agree to these terms. If you DO NOT ACCEPT these terms, please do not use this website.
In accordance with the Consumer Protection Act, we provide you with the following information:
01. The main characteristics of the goods are detailed in the presentation pages of each product.
02. The name of our company: MSA EOOD
03. Headquarters and address of management: Sofia, Kostenski vopodar str., bl. 249, entrance B, floor 2, apartment 16
04. Telephone numbers: (02) 967 02 25, 0888 68 68 86
05. E-mail addresses:
- For any questions: contact@northedge.bg
- For technical questions: support@northedge.bg
- For orders and deliveries: sales@northedge.bg
- 14-day period for contract cancellation: returns@northedge.bg
06. Website: northedge.bg
07. Address of business activity: Sofia, 24 Promishlena St
08. The price of the goods is written on the presentation pages of the respective goods. All prices are final including all taxes and fees. Including VAT. The price does not include the transport of the goods.
09. We do not impose additional value when using the presented means of communication with us.
10. Users can submit complaints to the email address:
- contact@northedge.bg
11. The user has the right to withdraw from the contract at a distance or from the contract outside the commercial establishment, without giving a reason, without owing compensation or a penalty and without paying any costs, with the exception of the costs provided for in Art. 54, para. 3 and Art. 55, within 14 days from the date of:
- Conclusion of the contract - in the case of a service contract;
- Acceptance of the goods by the consumer or by a third party, other than the carrier and specified by the consumer - in the case of a sales contract.
12. If you are exercising your 14-day right to change your mind, you must state that you wish to end the contract by completing the Right to Unsubscribe Form and sending it by post or email to:
MSA Ltd
24 Promishlena St
1632 Sofia
Email: returns@sattvshop.com
The standard return application form (standard form for exercising the right of withdrawal) can be found: HERE
ATTENTION: This is the only email you should make this request on and you should keep a copy of this email as we may request a screenshot if we have not received this email but it claims to have been sent. When exercising your right to change your mind, you must pay the return costs and keep proof of receipt.
13. The consumer must bear the costs of returning the goods in case of exercising the right of refusal.
14. All products offered by us have a legal guarantee of 2 years.
If a defect occurs within the warranty period, contact us in a way convenient for you.
The warranty applies to defects that occurred in the process of operation during the warranty period, due to poor quality materials or improper workmanship.
The guarantee is recognized only against the presentation of an original guarantee card, completed and signed, both by us and by the customer who purchased the goods and/or receipt.
Warranty service may be denied if:
- There is a discrepancy between the data in the document and the corresponding product.
- When attempting to remove the defect by unauthorized persons.
- Damages resulting from shocks, mechanical damage, impacts or overloads resulting from careless handling.
- Damages caused by natural disasters: lightning strikes, floods, electric shocks, fires, storms and other force majeure circumstances.
- The warranty does not cover batteries, straps, chains and other consumables.
15. EXTRACT FROM THE LAW ON THE PROVISION OF DIGITAL CONTENT AND DIGITAL SERVICES AND ON THE SALE OF GOODS:
Regardless of the declared commercial guarantee and its conditions, the seller is responsible for the non-conformity of the goods with the sales contract. In case of non-conformity of the goods, the consumer has legal remedies against the seller, which are not related to costs for him, according to Section III "Remedies for consumers." Right of recourse" from the Act on the provision of digital content and digital services and on the sale of goods (ZPCSCUPS). The commercial guarantee does not affect these consumer remedies.
Information for the user from ZPCSCSUPS:
Article 33.
(1) When the goods do not meet the individual requirements for compliance with the contract, the objective requirements for compliance and the requirements for mounting or installing the goods, the consumer has the right:
- to make a claim by asking the seller to bring the goods into conformity;
- to receive a proportionate reduction in price;
- to break the contract.
(2) In the cases under para. 1, item 1, the consumer can choose between repair or replacement of the goods, unless this proves impossible or would lead to disproportionately large costs for the seller, taking into account all the circumstances of the specific case, including:
the value that the goods would have had there been no lack of conformity;
the significance of the discrepancy, and the ability to provide the other remedy to the consumer without significant inconvenience to the consumer.
(3) The seller may refuse to bring the goods into conformity if repair and replacement are impossible or if they would result in disproportionately large costs for him, taking into account all the circumstances, including those under para. 2, items 1 and 2.
(4) The user has the right to a proportional price reduction or to cancel the sales contract in the following cases:
- the seller has not repaired or replaced the goods according to Art. 34, para. 1 and 2 or, when applicable, has not performed repairs or replacements pursuant to Art. 34, para. 3 and para. 4 or the seller has refused to bring the goods into compliance according to para. 3;
- a non-conformity has appeared despite the actions taken by the seller to bring the goods into conformity; in case of non-conformity of durable goods and goods containing digital elements, the seller has the right to make a second attempt to bring the goods into conformity within the warranty period under Art. 31;
- the non-conformity is so serious as to justify an immediate price reduction or cancellation of the contract of sale, or the seller has stated or it is clear from the circumstances that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.
(5) The user has no right to cancel the contract if the discrepancy is minor. The burden of proof as to whether the discrepancy is minor is on the seller.
(6) The consumer has the right to refuse payment of the remaining part of the price or part of the price until the seller fulfills his obligations to bring the goods into conformity.
Article 34.
(1) The repair or replacement of the goods shall be carried out free of charge within a reasonable time, counted from the notification of the seller by the consumer of the non-conformity and without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which they were needed by the consumer .
(2) For goods other than the goods containing digital elements, the repair or replacement of the goods shall be carried out free of charge within one month from the notification to the seller by the consumer of the non-conformity and without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which they were needed by the consumer.
(3) When the non-conformity is remedied by repairing or replacing the goods, the consumer makes the goods available to the seller. When replacing the goods, the seller takes the replaced goods back from the consumer at his own expense.
(4) Where the carrying out of repairs requires the dismantling of the goods which were installed according to their nature and purpose before the non-conformity appeared, or where these goods must be replaced, the seller's obligation to repair or replace the goods includes the dismantling of the goods , which do not conform, and the installation of the replacement goods or the repaired goods, or bearing the cost of dismantling and installing the goods.
(5) The user does not owe payment for the usual use of the replaced goods for the time before their replacement.
Article 35.
The reduction in price is proportional to the difference between the value of the goods received by the consumer and the value that the goods would have had there been no lack of conformity.
Article 36.
(1) The consumer exercises his right to cancel the contract by means of an application to the seller, with which he notifies him of his decision to cancel the sales contract.
(2) When the non-conformity applies only to some of the goods delivered under the sales contract, and there is a reason for canceling the contract according to Art. 33, the consumer has the right to rescind the contract of sale only in respect of those non-conforming goods and in respect of all other goods which he has acquired together with the non-conforming goods, if it cannot reasonably be expected that the consumer will agree to keep only the goods that conform.
(3) When the consumer cancels the sales contract in whole or in part only with respect to some of the goods delivered under the sales contract, the consumer returns these goods to the seller without undue delay and no later than 14 days from the date on which the consumer has notified the seller of his decision to cancel the sales contract. The deadline is considered to have been met if the consumer has returned or sent the goods back to the seller before the expiry of the 14-day period. All costs for returning the goods, incl. shipping of the goods are at the expense of the seller.
(4) The seller reimburses the consumer the price paid for the goods after receiving them or upon presentation by the consumer of proof of their dispatch to the seller. The seller is obliged to refund the amounts received using the same means of payment used by the user in the initial transaction, unless the user has expressed his express consent to use another means of payment and provided that this is not associated with costs for the user.
For legal norms not mentioned above, the provisions of the ZPA and ZPCSCSUPS apply.
16. Access to and use of the SITE is determined and regulated by and subject to the stated RULES and conditions of use and all applicable laws and regulations.
By accessing and using the SITE, you, as well as the company or organization you represent, have accepted and agree to these TERMS and CONDITIONS. If you do not agree or accept unconditionally and without limitation these TERMS and CONDITIONS, please do not access or use this SITE.
MSA EOOD reserves the RIGHT to change and update these RULES and terms of use at any time. It is your responsibility to visit and review them periodically in order to familiarize yourself with any changes. Using the SITE after introducing changes to the RULES and conditions of use will mean that you accept them and agree with them. For possible changes, you can refer to the date of the last update of this page.
17. Site Content and Use.
This SITE is owned by, administered and updated by MSA EOOD.
You may use this SITE and the information and materials contained and displayed on it ("Content") only for lawful purposes and in a manner that does not infringe the rights of or restrict the use and access to this SITE of any third party.
The use of the SITE is at the initiative, will, expense and risk and responsibility of the User, subject to the restrictions in the ZAPSP in favor of the copyright holder - MSA EOOD or a third party (where applicable). The user is solely responsible for the correct perception and interpretation of the completeness, accuracy and usefulness of the information contained in the SITE.
MSA EOOD authorizes you to view, download, store, electronically copy and print physical copies of the MATERIALS from this SITE (including pages, documents, files, pictures, sounds and other multimedia content) solely for YOUR use in order to obtain information about the products and services offered by us, and to generate orders or offers for our products and services. You have the right to save on YOUR storage medium MATERIAL from this SITE only on the condition that you retain all copyright and ownership notices and marks contained in the MATERIAL (document).
You may not modify, copy, reproduce (in whole or in part), republish, publish, modify (edit), send or transmit (by post, electronic means or otherwise), display, rent, sell, transfer , create secondary materials based on the CONTENT of the SITE, link or use for public or commercial purposes, distribute in any other way not cited here any element of the CONTENT of this SITE without prior express written permission from MSA EOOD . Any use of the CONTENT in another SITE or computer environment is prohibited for any purpose without the prior written permission of MSA EOOD.
Any unauthorized use of the SITE or its CONTENT (including but not limited to: posting or transmitting any material that is unlawful, threatening, false, misleading, abusive, defamatory, offensive, defamatory, libelous, anti-competitive, defamatory, obscene, scandalous, inflammatory, pornographic content or any other material that establishes or encourages conduct that would constitute a criminal offense, give rise to civil or criminal liability or otherwise violate the law) is expressly prohibited without prior written permission of MSA EOOD. The Company will enforce its intellectual property rights to the fullest extent of the law and any infringement will be pursued to the fullest extent of the law.
The use of any kind of software or devices to access the information on the site for bulk copying/downloading of the content is expressly prohibited. The user is obliged not to use the SITE for the purpose of gaining unauthorized access to other computer systems or networks.
This site may be incomplete or out of date and may contain spelling and grammatical errors, inaccuracies or omissions, which may also be related to the descriptions of the products or services offered, for which we apologize in advance.
MSA EOOD reserves the right to update (add, change, move and delete) the CONTENT or parts of it (including prices, publications, technical data, product range or other information described on or related to this SITE), to correct possible errors, inaccuracies and omissions, at any time with or without notice. The date of last modification of this site is an indication of possible changes in the CONTENT of the SITE.
18. Limitation of Liability.
In creating our SITE, every possible effort and reasonable care has been taken to ensure the accuracy of the information presented here. However, we do not guarantee the absolute accuracy and reliability of the information contained in the SITE.
All CONTENT on this SITE is provided "as is" without warranty of any kind or nature, express, implied or implied, including but not limited to: availability, accuracy, reliability, timeliness, completeness, warranty of merchantability or fitness of products and services for particular purposes. We have taken all reasonable measures to ensure the reliability, truthfulness and completeness of the information on the SITE, as well as the absence of misleading information. However, MSA EOOD does not guarantee the accuracy and completeness of the SITE CONTENT. Your use of the SITE and any actions you take as a result thereof are entirely at YOUR own risk and responsibility.
Under no circumstances will MSA EOOD, employees, managers, suppliers, agents or other third parties mentioned on this SITE or involved in its creation be liable for any damages (including, but not limited to: direct , indirect, punitive, special, incidental, consequential, consequential, lost profits, loss of information or business interruption or other damages) caused in any other way, related to or arising out of the use of, the inability to be used or the unavailability of, or operation of, the SITE or material located on it (including technical problems regardless of our best efforts) or of other sites to which our SITE links, including as a result of making decisions and /or performing and/or not performing certain actions based on the published information, as well as other materials, information, products or services contained in some of these sites, regardless of the type of basis and regardless of the lack of warning of the possibility of such damages occurring and even when we have been advised of the likelihood of such damages occurring.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. In these cases, the responsibilities of MSA EOOD would be limited to the maximum extent permitted by law.
You agree to protect, defend and hold harmless the name of MSA EOOD, its officers, employees, agents, suppliers and partners from and against any costs, losses, damages and expenses arising out of YOU or any other person's violation of these RULES and conditions , having access to the SITE.
19. References.
THE SITE may contain hyperlinks to sites that are owned by third parties. Links to these sites on this SITE are not monitored by us and are provided solely for your convenience and convenience, and their presence does not imply that we endorse the content, products or services offered on those sites. If you use these links, YOU will leave this SITE. We do not control and are not responsible for these sites, nor do we guarantee or make any commitments regarding them or their content, completeness, timeliness, reliability and usefulness of the information, as well as the products or services offered there on such sites. We are not responsible for the privacy or security policies of these sites. We are not responsible for any results or consequences of their use (including damages or lost profits). Use of such sites referenced on our SITE is entirely at YOUR own risk and responsibility.
Links to our SITE.
References to pages from our SITE are permitted provided they are made in an appropriate context. If you need clarification from YOUR side regarding the possibility of placing a link on YOUR SITE to a page on our SITE - please contact us.
In the event that you violate the above condition, your right to use this site automatically terminates and YOU must immediately destroy any uploaded, stored or printed MATERIALS from the SITE.
The use of frames in relation to any pages of our SITE is prohibited.
We do not and cannot endorse any company, organization or person that uses a link to our SITE.
20. Copyright.
Unless expressly stated otherwise, the SITE CONTENT (including patents, trademarks, logos, descriptions of products or services found on the SITE) is owned by and licensed by MSA EOOD, protected by copyright laws right and ALL RIGHTS RESERVED.
THE SITE and its CONTENT, including but not limited to: text, database, photographs, graphics, diagrams, shapes, trademarks, sounds, video, animations, other images or elements, the selection, organization, design, arrangement, codes ( including the source code (source) of the pages), as well as other objects of intellectual property, are subject to copyright in the sense of the Copyright Act and its related rights and are under the protection of the laws of the Republic of Bulgaria, the European Union and others international regulations.
The SITE may also contain material, names or trademarks that may be owned by other companies, organizations and associations, and which are also protected by copyright and trademark laws.
The content of the SITE may be used, copied and distributed only under the following conditions:
- Copyright is guaranteed and the name of the owner is mentioned;
- The content is used for informational, non-public and non-commercial purposes only;
- The content of the SITE, incl. but not limited to: the text, documents, graphics and images, is not modified in any way nor used, copied or distributed separately from the accompanying information.
Any unauthorized use of the CONTENT may violate copyright or other laws. Use of any CONTENT, other than that not inconsistent with these Terms and Conditions of Use, without the written permission of the owner of the CONTENT is expressly prohibited. All other rights not expressly granted to YOU by us are reserved for MSA EOOD.
Your access to this SITE as well as any part of its CONTENT cannot be construed as acquiring licenses or other rights to use the intellectual property, trademarks or company marks described above or located on the SITE without the prior written permission of their owner.
21. Laws and Jurisdiction.
The use of this SITE is subject to the laws of the Republic of Bulgaria. These Terms and Conditions, as well as the provisions of Bulgarian legislation, will apply to the settlement of all questions and disputes. All disputes arising from, related to or referring to these Terms and Conditions, which the parties have not been able to resolve through negotiations and by mutual agreement, shall be referred for resolution before the competent Bulgarian courts and authorities.
If you access this SITE from outside Bulgaria, you are responsible for compliance with the applicable laws and regulations in force in Bulgaria.
Please read our Privacy Policy, which is an integral part of these Terms and Conditions of Use.
22. Alternative dispute resolution /ADR/:
Alternative dispute resolution (ADR) between consumers and merchants is an out-of-court conciliation proceeding on a voluntary basis. It is carried out through conciliation commissions. As a user, you have two options:
- To use the European Platform for Online Dispute Resolution (ODR) / http://ec.europa.eu/odr / - a single access portal that allows consumers and traders in the EU to settle their disputes related to cross-border online purchases, and also with national ones.
- Submit an application for mediation directly to the KZP.
General conciliation commissions assist in reaching an agreement between consumers and traders in disputes about contracts for the sale of goods and the provision of services, including in relation to warranty liability, the right to claim for goods or services, unfair terms in contracts, unfair commercial practices, provision of material information, travel services and contracts concluded with users. General conciliation commissions are designated on a regional basis so that users from the country can easily access them.
As merchants, we fall under the jurisdiction of the General Conciliation Commission for Payment Disputes under the Consumer Protection Commission with the address:
Sofia 1000
1 Vrabcha St., 4th floor
phone: +359 2 9330565
website: www.kzp.bg
e-mail: adr.payment@kzp.bg
Conciliation is free for the parties and they do not pay a fee for handling the dispute.
The language in which users submit their complaints and in which the conciliation proceedings are conducted is Bulgarian.
All rights and obligations of users are governed by the current: CONSUMER PROTECTION LAW /ZZP/